Support
What the family follows, at any time
The family that supports follows the essentials: real progress, the concepts to revisit and the stalled-progress signal. The learner keeps their own attempts and exchanges — and that is precisely what makes them dare.
What each side holds
What the family follows
- Real progress, lesson by lesson
- Actual learning time, distinct from connection time
- Concepts to revisit, named one by one
- The signal triggered when progress halts
- Assessment deadlines set in the calendar
What the learner runs alone
- Their exchanges with the tutor, at any hour
- Their drafts and successive attempts
- The order in which they choose to work
- When they ask for help, and from whom
Why this split produces results
Learning means being wrong in safety, then starting again. A learner who keeps control of their attempts dares more, asks for help sooner and progresses faster. The family, for its part, receives exactly what enables action: where they stand, what they are stuck on, and since when. This split is a design choice, and it is what makes tracking useful to both.
Subjects followed, by cycle
For school support, tracking covers all the subjects of the pupil's cycle: pricing is per cycle, not per subject. The breakdown below counts the subjects actually published, cycle by cycle.
- Primary
- 3 (23 %)
- Lower secondary
- 6 (46 %)
- Upper secondary
- 4 (31 %)
What is expected of you
Far less than you think, and nothing academic. Tracking supplies information you can act on in two minutes a week, and the rest belongs to the institute: the syllabus, the marking, the explanation and the tutor.
- Open the tracking once a week; two minutes is enough
- React to the stalled-progress signal by writing to the tutor or the office
- Set a regular working slot, agreed with the learner
Families' questions
Is the time shown screen time?
It is actual working time on content and submissions, across 13 published subjects and all catalogue programmes. An app left open does not enter the count: screen time measures neither effort nor learning.
How do we know the support is working?
Through what you observe yourself in the first weeks: fragile concepts are named one by one, and you see which move from « to revisit » to « consolidated ». That is an observation you make, not a figure we hand you.
Do we receive an alert if there is a difficulty?
Yes: the signal triggers on a halt in progress, meaning several days with no stage cleared or a concept retried three times. It comes weeks before the delay becomes visible elsewhere, which leaves time to act.
Does a funding employer see the same thing?
A funder receives attendance and certifying results, that is, what evidences the service delivered. Tutor exchanges and drafts remain the learner's, in both cases: the same rule, applied to every funder.
Explore next
- One-to-one tutoringIHETC one-to-one tutoring: a tutor anchored in the content of the course you are taking, reachable at any hour, that rephrases, breaks the problem down and traces the missing prerequisite. Access, workings and supervision volume.
- Marking and feedbackMarking at IHETC: assessment on submitted work, written and signed feedback, pass threshold stated before you start, review by a person as of right. What feedback contains, the timeframes and the review routes.
- Study-skills supportIHETC study-skills support: time management, reading a brief, note-taking and written expression. The real hour budget behind a credit, and a workable study week built with you.
- Assessment preparationPreparing for an IHETC assessment: threshold and attempts announced in advance, timed practice, identity checks on certifying papers. Assessment volumes by professional-title level.
- Progress trackingIHETC progress tracking: stages cleared on assessed work, actual working time, named concepts to revisit and a stalled-progress signal. What is measured, and why these indicators.
- Live sessionsIHETC live sessions: dates published in advance, sessions run by a subject teacher, questions handled live and the recording available afterwards. Format, access and rhythm across the year.