Support
Named feedback on every piece of work
Every submission comes back with written, signed feedback: what is secure, what is missing, and the precise action that closes the gap. A mark tells you where you stand; named feedback tells you where to go next.
What feedback contains
Feedback is read and applied the same day. For each expectation in the mark scheme, it names the actual state of your work and the move that takes it to the next level. The scheme itself was given to you before you started working.
- The mark scheme applied, identical to the one announced beforehand
- What is achieved, expectation by expectation
- What remains to be built, named concept by concept
- The precise action that closes the gap, with the module to revisit
- The name of the marker who signs the feedback
The three rules framing what you receive
These rules apply to everything the institute publishes, from course materials to mark schemes. They are published because they are the argument: they state who takes responsibility for what you read and for what is asked of you.
A human always publishes
The chain produces a draft; it never publishes on its own. An identified academic lead approves every publication and answers for it.
The freeze rule
A course does not change during its session. Altering content under a running cohort would break equal treatment between learners — an invisible risk, and the most serious one.
No agent is a teacher
A credential is a legal act. The chain produces, the human guarantees: no automated system is counted in the faculty, and none alone issues a decision that shapes a learner's path.
The path of a submission
- 01
Submission
From the module space, as a file or online. The submission receipt is immediate and timestamped.
- 02
Marking against the scheme
The marker applies the grid issued before the assessment. The pass threshold stays the one announced.
- 03
Written, signed feedback
Expectation by expectation, with the move that improves the work and the module where to revisit the concept.
- 04
Review as of right
On any assessment, review by a person is granted on request, with no reason to give.
The timeframes that bind the institute
These timeframes apply to any written request addressed to the institute, including a request for review. They are published, therefore binding: that is what separates a commitment from an intention.
- to acknowledge receipt
- 2 jours ouvrés
- for a reasoned answer
- 10 jours ouvrés
- accountable for the file
- 1 personne nommée
With the name of the person taking the file on.
Written and reasoned in every case, including an unfavourable one.
Settling a certifying mark remains an act reserved to a person.
Questions about marking
Can the pass threshold change?
It is announced before you start and stays the same throughout, for the whole cohort. The number of attempts follows the same rule: known in advance and finite. That is what makes two results from one session genuinely comparable.
How do I request a review?
In writing from your space or by email, in one sentence. No reason is required and no long form exists: review by a person is a right, and a right whose exercise must be negotiated is no longer one.
Who actually marks my work?
An identified person, whose name appears on the feedback. Settling a certifying mark, deciding an admission and issuing an award are acts reserved to people: the list is short, closed and published on the governance page.
Explore next
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- Assessment preparationPreparing for an IHETC assessment: threshold and attempts announced in advance, timed practice, identity checks on certifying papers. Assessment volumes by professional-title level.
- Progress trackingIHETC progress tracking: stages cleared on assessed work, actual working time, named concepts to revisit and a stalled-progress signal. What is measured, and why these indicators.
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- Group workIHETC group work: how teams are formed, roles held, joint output and the individual share identified in assessment. How a group comes together and what it delivers.
- Peer reviewPeer review at IHETC: a shared reading grid, a firm deadline, signed comments and follow-up with the marker. What review gives the reviewer as much as the reviewed.