- Target occupation
- IT technician
- Level
- 4 — Skilled employee and operative
- Duration
- 9 months
- Taught hours
- 600 h
- Credits
- 60
Framework
Competency blocks
Each block is assessed separately and stays acquired. That is what lets you resume an interrupted path without starting over.
Workstations and software
160 hours
Operating systems, installation, configuration, resolving common incidents
Systems administration
160 hours
Accounts, rights, shares, printing, updates
Local networking and backup
150 hours
Addressing, connectivity, backup and restore, basic security
Support and user relations
80 hours
Ticketing, triage, escalation, documentation, explaining clearly
Professional conduct and employability
50 hours
Professional writing, service mindset, job search
Questions
How is this title awarded?
Through a workplace simulation before a panel of practitioners, together with a professional portfolio recording what you actually produced. An occupation is proven by practising it, not on paper.
What employment rate do you publish?
None, and that is deliberate: no cohort has yet completed this title. The six-month employment rate is this family's own indicator, and we will publish it once a cohort has produced one — not before. An invented figure here would be the first thing an employer checks.