- Target occupation
- e-commerce officer, back-office assistant
- Level
- 4 — Skilled employee and operative
- Duration
- 9 months
- Taught hours
- 600 h
- Credits
- 60
Framework
Competency blocks
Each block is assessed separately and stays acquired. That is what lets you resume an interrupted path without starting over.
Catalogue and product pages
150 hours
Internal referencing, descriptions, photos, prices, availability
Orders, payment and delivery
170 hours
Order processing, mobile money, dispatch, tracking, returns
Customer service and after-sales
130 hours
Replies, complaints, reviews, retention
Performance tracking
110 hours
Sales statistics, conversion rate, stock-outs, simple reporting
Professional conduct and employability
40 hours
Responsiveness, commercial writing, job search
Questions
How is this title awarded?
Through a workplace simulation before a panel of practitioners, together with a professional portfolio recording what you actually produced. An occupation is proven by practising it, not on paper.
What employment rate do you publish?
None, and that is deliberate: no cohort has yet completed this title. The six-month employment rate is this family's own indicator, and we will publish it once a cohort has produced one — not before. An invented figure here would be the first thing an employer checks.