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Institute of Advanced Technological and Commercial Studies

Employers

The four indicators that actually steer

A training dashboard becomes useful when it carries few indicators and they describe behaviour. Actual time spent, the share of people up to date, the time taken to clear a deadline and coverage by population are enough to steer a whole scheme.

Four indicators, and what each reveals

A useful indicator is one that changes a decision. The four below have that property: each calls for a different action, which makes the monthly review short and conclusive.

Actual time spent

Time genuinely spent, sequence by sequence. It tells whether a pathway is followed or skimmed, which no other figure does.

Share of people up to date

By population and by deadline. The one an inspection looks at first, and the one that can be corrected fastest.

Time to clear

The time between a deadline opening and its completion. A lengthening delay signals a window that is too tight.

Coverage by population

What share of each population is covered by an open pathway. It reveals the plan's blind spots.

What each indicator calls for

This reading turns the dashboard into a decision tool. Without it, a dashboard is consulted and produces nothing: that is the difference between a scheme steered and a scheme merely watched.

What the dashboard showsWhat it meansThe action that follows
Very short time on a moduleThe content is already known to this populationThe module becomes optional for them
Time to clear is lengtheningThe open window is too tightThe window widens for the next wave
One department consistently lateTime is not released in that perimeterThe decision goes up to the department manager
A population with no open pathwayA blind spot in the annual planA costed line is added to the plan

The agenda of a monthly review

Thirty minutes a month is enough to hold a scheme, provided the agenda is fixed. A monthly review that starts with the figures and ends with dated decisions fits that time; one that starts with difficulties always overruns.

  1. 01

    The four indicators

    Read in the same order every month, with the change from the previous month. Five minutes.

  2. 02

    Next month's deadlines

    What falls due, for whom, and what needs action beforehand. Ten minutes.

  3. 03

    The decisions

    The cases where training time competes with production. The only genuine topic of the meeting.

  4. 04

    Dated decisions

    Three written lines: what, who, when. They open next month's review.

What the dated statement contains

  • The person's identity and attachment: department, site, contracting firm
  • The exact title of the pathway completed and its version number
  • The supervised hours actually completed
  • The completion date and assessment result, with the threshold applied
  • The expiry date where the topic carries a refresher
  • The export timestamp, which lets a third party date the statement

Reporting questions

At what grain should the dashboard consolidate?

At the grain where someone can act. A department manager sees their team by name because they can arbitrate time; leadership sees populations because it arbitrates a budget. Consolidating too high produces a figure nobody can correct, which is the surest way to make a dashboard decorative.

Are automatic reminders enough?

They handle forgetfulness, which is the most frequent case, and they notify the line manager. Beyond three reminders, the topic becomes a decision: the person lacks time or has not identified the requirement. The dashboard separates the two, because the answer differs entirely.

Can the dashboard feed our own tools?

Yes, through the export, permanently available in an ordinary tabular format. Most organisations use it in year one to feed their own dashboards, then decide on integration if workforce movement justifies it. Integration is then handled as a project in its own right, priced separately.

The four indicators that actually steer — Employers | IHETC — IHETC