- Target occupation
- secretary, administrative assistant
- Level
- 4 — Skilled employee and operative
- Duration
- 9 months
- Taught hours
- 600 h
- Credits
- 60
Framework
Competency blocks
Each block is assessed separately and stays acquired. That is what lets you resume an interrupted path without starting over.
Reception and professional communication
140 hours
In-person and telephone reception, screening, directing, taking messages
Producing and managing documents
180 hours
Letters, minutes, formatting, filing, archiving
Organisation and diaries
150 hours
Diaries, meetings, travel, deadline tracking
Professional office software
90 hours
Word processing, spreadsheets, presentations, collaborative tools
Professional conduct and employability
40 hours
Discretion, prioritising, spelling, job search
Questions
How is this title awarded?
Through a workplace simulation before a panel of practitioners, together with a professional portfolio recording what you actually produced. An occupation is proven by practising it, not on paper.
What employment rate do you publish?
None, and that is deliberate: no cohort has yet completed this title. The six-month employment rate is this family's own indicator, and we will publish it once a cohort has produced one — not before. An invented figure here would be the first thing an employer checks.